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FAQs - Therapists

Question

I am a therapists/counsellor and want to register with you.

Answer

If you are a therapists or counsellor and wish to register with us, please locate "Can you help "page found in  the links on our home page or click the link here. A full set of instructions will take you easily through the registration process. 

category: therapists

Question

What if my session connections fails

Answer

Our system will reconnect you automatically. You will be given full training on how to use the system once you have registered with us and this will include how to overcome any technical difficulties.

 

category: therapists

Question

I need to cancel an appointment

Answer

You will be able to reschedule a pre-booked appointment by editing it within your profile page with 24 hours notice. You will need to contact Info@tosps.com so that we can let your client know and assist you reschedule them

category: therapists


Question

Will you store my credit card details on your server

Answer

No we do not store credit card details on our server,  Your payment details will only be required for use in our merchant cart via Pay Pal so that we can send payment to you for all your booked sessions with clients. 

category: therapists


Question

Will I be reminded that I have a session booked?

Answer

Yes our system will send you out a reminder a few days prior to your booked sessions. however we urge you to make a note of the sessions book and be ready to begin your session at least 10 minutes prior to the start time. 

category: therapists


Question

Can I make notes on my therapy?

Answer

Yes we provide a note taking area which will be displayed in front of you during your video call . You can either save these notes or delete them at the end of the session.

category: therapists