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FAQs - Clients

Question

What are your opening hours?

Answer

TOSPS is open during normal business hours of the UK however access to our on-line Counsellors and Therapists is 24 hours a day. You can select a Therapists who has a Green Banner across their profile photo indicating they are available now for you to book an instant session with them.or if NO Green Banner is displayed across a Therapists photo this just means that they are not available at the moment for an instant session, however you can still  Pre-Book an appointment with them for their next available date by selecting a date from their online diary showing their availability .

category: clients


Question

How do I know how much I will be charged?

Answer

Each Therapist will display their price in advance, they will clearly show the exact price per session for a  45, 60 and  90 minute session. Therapists may display their prices in their local currency. Always check what currency the Therapists is displaying, it may be Euro, Sterling, USD etc. The price is clearly display with its currency indicated beside the price.

category: clients

Question

What if I want extra time

Answer

 Our therapists only offer  45, 60 or 90 min session slots , if you require more time you can book another session to begin when the current one ends.

category: clients


Question

What if my session connections fails

Answer

Our system will reconnect you automatically. Just click on the "reconnect to session link" over your video monitor or log back into your account, go to your admin area and click on the Go to session Link again.

category: clients

Question

What if I do not get along with the therapist I have chosen.

Answer

We recommend that you only book a 45 minute session with a therapist when you first connect, if you do not get along with them you can disconnect your call at any time.

category: clients


Question

If I disconnect from a session will I be charged for the time I did not use.

Answer

Yes, you will be charged for the full period of the timed session you choose even if you disconnect the call.

category: clients

Question

I need to cancel an appointment

Answer

You will be able to reschedule a pre-booked appointment by sending an e mail to Info@tosps.com with 24 hours notice.

category: clients


Question

Will you store my credit card details on your server

Answer

No we do not store credit card details on our server, no therapists or counsellor is allowed to ask you for these details. Your payment details will only be required for use in our merchant cart via Pay Pal. 

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Question

Can I book sessions in advance?

Answer

Yes you can book as many sessions as you wish in advance. All your booked sessions will be displayed for you in your own private admin area 

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Question

Will I be reminded that I have a session booked?

Answer

Yes our system will send you out a reminder a few days prior to your booked sessions. However we urge you to make a note of the sessions booked and be ready to begin your session at least 10 minutes prior to the start time. 

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Question

Do I need to be over 18 to use the site.

Answer

No the site is open to anyone of any age. Each therapists or councillor will ask your age and appropriate advice will be given for people under 18 as to how to proceed.

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Question

Do I need to tell my employer/Doctor or anyone else involved in my life  I am having therapy with you?

Answer

No, there is no requirement from TOSPS to do so.  However depending on the advise given to you by your counsellor or therapists they may advise you  to let appropriate people know. 

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Question

Will you inform anyone I am receiving therapy?

Answer

TOSPS do not disclose their visitors details to anyone,  however if the therapist you are talking to believes that you are in a life threatening situation and  need to get emergency help to you via the emergency services, e.g if someone is about to end  their own life, they will advise the client that they should stay on the line and that they are about to call the emergency services as they are required to do so by law.

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Question

How can I be sure that a therapist will understand my cultural background?

Answer

Each therapist will clearly display their cultural background to assist  visitors to our site to select an appropriate therapists.

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Question

Can I make notes on my therapy?

Answer

Yes we provide a note taking area which will be displayed in front of you during your video call . You can either save these notes or delete them at the end of the session.

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Question

Are all your therapists qualified?

Answer

In order to offer  a wide variety of prices to suit all budgets our therapists have different levels of qualifications. Their qualification will be clearly displayed to you. Our counsellors and therapists must sign a legal contract with us in which details of their qualifications must be verifiable. Their prices may or may not reflect their qualification and we advise our visitors to read the qualifications carefully.

category: clients